Frequently Asked Questions

Our AI phone agent uses advanced natural language processing to understand caller intent, answer questions about your business, check real-time availability in your booking system, and complete reservations. It sounds natural and conversational, not robotic. The AI integrates directly with your existing booking platform (FareHarbor, Rezdy, etc.) so it always has accurate availability.

Most businesses are up and running within 24-48 hours. We handle all the technical setup, including connecting to your booking platform, training the AI on your specific business, and configuring your phone routing. You just need to provide information about your tours, pricing, and policies.

No! We can either provide you with a new number or set up call forwarding from your existing number. Most of our customers keep their existing business number and simply forward calls to our AI agent during specific hours or when lines are busy.

Our plans start at $250/month for small operators. Pricing is based on call volume and features needed. We offer a free demo where we build a custom AI agent for your business so you can test it before committing. View our full pricing.

We offer month-to-month plans with no long-term commitment required. You can cancel anytime. We also offer discounted annual plans for businesses that want to save money by paying upfront.

Setup is completely free and includes: integration with your booking platform, custom AI training for your business, phone number setup or forwarding configuration, and unlimited revisions until you're happy with how the agent sounds and performs.

We integrate with 15+ booking platforms including FareHarbor, Rezdy, Peek Pro, Checkfront, Bókun, Xola, Regatta, Indexic, Starboard Suite, and more. If you use a platform we don't currently support, let us know—we're constantly adding new integrations.

Yes! The AI is trained on your specific business information and can handle questions about pricing, availability, what to bring, weather policies, group sizes, accessibility, and more. For questions it can't answer, it seamlessly transfers to a human or takes a message.

Absolutely! That's the whole point. The AI never sleeps, never takes breaks, and never calls in sick. It answers every call instantly, whether it's 2 PM or 2 AM. This is especially valuable for capturing bookings from different time zones.

Yes! The AI can send secure payment links via SMS during or after the call. Customers can complete payment on their phone while still talking to the agent, or finish paying after they hang up. All payment processing is PCI compliant.

Our AI uses the most natural-sounding voice technology available. While we believe in transparency (the AI identifies itself if asked), most callers don't realize they're not speaking with a human. The experience is conversational and responsive, not like old-school phone trees.

The AI is designed to recognize its limitations. When it's unsure about something, it will offer to transfer to a human, take a detailed message, or schedule a callback. You can also set up automatic escalation rules for specific scenarios. All calls are logged so you can review and improve over time.

Yes! We work with you to match the AI's tone and personality to your brand. Want it to be casual and fun for your beach tour company? Professional and informative for your wine tours? We can adjust everything from greeting style to how it handles different situations.