After-Hours Emergencies
Burst pipes at 2am. Furnace dies on the coldest night. AC quits during a heat wave. Emergencies don't care about your office hours—but your current answering service might be asleep.
Sound Familiar?
Every HVAC and plumbing contractor knows these frustrations.
On the Job All Day
You're crawling under a house, hands covered in grease, torch in hand. Your phone buzzes but you can't answer. By the time you're done, that customer already called your competitor.
Same Questions Constantly
"How much to unclog a drain?" "Do you service my area?" "Can you come today?" "What's your hourly rate?" You've answered these 50,000 times—often from people who end up not booking.
Expensive Answering Services
Traditional answering services charge per call or per minute. During busy seasons, costs skyrocket. And they still can't answer technical questions or actually book appointments.
Seasonal Demand Spikes
First cold snap? Phones explode. First heat wave? Same thing. You're slammed with work and calls simultaneously. Hiring seasonal help means training people who leave in 3 months.
Dispatch Coordination
Multiple techs, different skill sets, various service areas. Getting the right tech to the right job requires information your current system doesn't capture properly.
A Day in the Life of an HVAC/Plumbing Contractor
Why this industry has a unique phone problem.
Emergencies Define Your Business
Unlike scheduled appointments, emergencies happen unpredictably. A water heater bursting at 2am generates the same revenue as one failing at 2pm—but only if someone answers that 2am call.
Traditional answering services take messages. Messages don't stop water damage. By the time you call back, the homeowner has already found someone else—or the damage has multiplied.
Your on-call tech is ready. Your answering service isn't. That gap costs you thousands in lost emergency calls every month.
Every Missed Call Has a Price Tag
Average HVAC service call: $150-$500. Emergency plumbing job: $200-$800+. Water heater replacement: $1,500+. Each unanswered call during peak demand likely represents a job that went to your competitor.
Before & After AI
Real impact on your HVAC and plumbing business.
Before AI Agent
Emergency ResponseVoicemail
After-Hours BookingNext day
Answering Service Cost$400-800/mo
Tech Dispatch Time30+ minutes
Calls to Schedule Ratio~40%
After AI Agent
Emergency ResponseInstant
After-Hours Booking24/7
AI Agent Cost$250/mo flat
Tech Dispatch TimeUnder 5 min
Calls to Schedule Ratio70%+
What This Means For You
Real changes to your daily operations.
✓
Sleep through the night knowing emergencies get handled immediately
✓
On-call techs get dispatched with full job details—not just "call this number"
✓
Stop paying per-call fees that spike during your busiest seasons
✓
Capture every lead during seasonal rushes when you're too busy to answer
✓
Book service appointments directly into your calendar while you're on a job
✓
Focus on the work, not the phone—AI handles the constant incoming calls
Hear How It Sounds
A real example of how your AI agent handles an emergency call.
Incoming Call — Tuesday 2:15 AM
Your Business Name • AI Agent
Built for HVAC & Plumbing
Every feature designed for how contractors actually work.
True Emergency Handling
AI identifies emergencies, gathers critical details, and dispatches on-call techs immediately—not just takes messages. Real response, not voicemail.
Direct Scheduling
Books appointments directly into ServiceTitan, Housecall Pro, Jobber, or your system. No double-entry, no callbacks required.
Flat Rate Pricing
$250/month unlimited calls. No per-minute charges that spike during seasonal rushes. Predictable costs year-round.
Technical Triage
Trained on HVAC and plumbing basics. Walks customers through shutoff valves, gathers symptoms, and captures details techs need.
Service Area Smart
Knows your service boundaries. Politely declines out-of-area calls and focuses on customers you can actually help.
Dispatch Integration
Routes jobs to the right tech based on location, skill set, and availability. Gets your team to customers faster.
Live in 72 Hours
We handle everything. You just answer a few questions about your operation.
1
Tell Us Your Business
Services offered, service area, pricing structure, emergency protocols, and tech schedules. Takes about 20 minutes.
2
We Build Your Agent
Custom AI trained on your HVAC/plumbing business, connected to your dispatch system, ready to test.
3
Go Live
Forward your calls or get a new number. Start booking jobs and dispatching techs 24/7.
Train Once. Works Everywhere.
Your AI agent handles both phone calls AND website chat—with a single training.
Phone Calls
Customers call with emergencies or service requests. AI handles triage, scheduling, and dispatch automatically.
24/7 Emergency LineSAME
AI
AI
Website Chat
Visitors request quotes or book service through your website. Same AI, same knowledge, same booking ability.
Chat Widget Included💡 One training session. Your AI learns your business once—then handles calls and chats identically. Update your service area? Add a new tech? Update once, applies everywhere.
Real Results
What owners say—and what their customers report.
Owner Review
After 60 days with AI agent"I was paying $600/month to an answering service that couldn't dispatch or book—just took messages. The AI dispatched 23 emergency calls in the first month, booked 47 service appointments, and cost me less than half. My on-call guys love it because they get real job details, not just 'call this number.'"
Post-Call Survey
Customer feedback after emergency serviceWas help dispatched quickly?Yes, immediately
Did you receive clear information?Very clear
Would you call again?Definitely
Overall experience★★★★★
Additional comments:
Frequently Asked Questions
Everything HVAC and plumbing contractors ask before getting started.
Can the AI actually dispatch my on-call technician?
Yes. The AI identifies emergencies, gathers critical details (address, issue, access info), and immediately alerts your on-call tech via text, call, or both—while keeping the customer informed of the ETA.
Does it work with ServiceTitan, Housecall Pro, and other field service software?
Yes. We integrate with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, and most major field service platforms. The AI books directly into your system.
Can it give pricing estimates?
The AI can share your standard rates—service call fees, diagnostic charges, hourly rates, and price ranges you provide. For specific job quotes, it books an on-site estimate appointment.
What about after-hours emergency calls?
That's where the AI shines. It handles 2am calls exactly like 2pm calls—identifying emergencies, dispatching on-call techs, and booking next-day appointments for non-urgent issues. No sleepy operators, no voicemail.
Can it tell customers how to shut off their water or gas?
Yes. The AI is trained on basic emergency guidance—shutting off water mains, turning off water heaters, basic furnace resets. It helps customers minimize damage while your tech is en route.
What if a call is outside our service area?
The AI knows your service boundaries and politely lets callers know if they're outside your area. No wasted trips, no awkward conversations.
How long does setup take?
Most HVAC and plumbing contractors are live within 72 hours. You provide your services, rates, and protocols—we build, test, and launch your agent.
What does it cost compared to traditional answering services?
$250/month flat rate, unlimited calls. No per-minute charges that spike during seasonal rushes. Most contractors save money while getting better service than their old answering service provided.