Your AI agent doesn't just wait for customers it proactively sends appointment reminders, follow-ups, review requests and re-engagement messages. Reduce no-shows, bring back past customers and build your reputation on autopilot.
Set it and forget it, your AI handles all proactive communication
Automatic reminders 24 hours and 1 hour before. Customers can confirm, reschedule or cancel with a reply.
Instant confirmation texts after every booking with all details, date, time, location, what to bring.
Automatically ask happy customers for reviews after their visit with direct links to Google or Yelp.
Bring back customers who haven't booked in a while with personalized messages.
Send targeted promotions to fill slow days or promote new services.
Check in after visits, send thank-you notes, share photos or request feedback.
Define when messages send, 24hrs before, after visit, 30 days inactive.
Personalize templates with names, booking details and your voice.
Messages go out on schedule. No manual work required.
When customers respond AI continues the conversation.
SMS reminders dramatically reduce missed appointments.
Automated requests at the right moment get results.
Re-engagement campaigns bring back past customers.
Proactive customer outreach - explore all capabilities below.
Reduce no-shows automatically.
Verify reservations by phone.
Post-experience outreach.
Win back past customers.
Fill cancellations quickly.
Gather customer feedback.
How different businesses use proactive AI outreach
Weather-related rescheduling calls, departure time confirmations, what-to-bring reminders and post-tour review requests.
Appointment reminders, cancellation filling from waitlist, rebooking prompts and seasonal promotion campaigns.
Appointment confirmations, prescription ready notifications, follow-up care reminders and annual checkup scheduling.
Large party confirmations, special event reminders, waitlist notifications and VIP customer re-engagement.
Common questions about outbound AI calling
AI can make appointment reminders, booking confirmations, follow-up calls, re-engagement campaigns, review requests, waitlist notifications and special offer announcements. All calls are customizable to your brand voice.
Customer reception is overwhelmingly positive when calls provide value. Reminders that prevent missed appointments, confirmations that provide peace of mind and timely notifications are appreciated. The key is relevance and timing.
Yes AI engages in full two-way conversations. If a customer wants to reschedule, ask questions or take action the AI handles it naturally. Complex requests can be transferred to your team.
Triggers include time-based rules (24 hours before appointment), events (new booking confirmation), customer status (30 days since last visit) and manual campaigns (promotional announcements).
Set the rules once. AI handles timing
, personalization and delivery automatically.
24 hours before booking AI texts customer with date, time, location and what to bring. Includes easy reschedule link if plans changed.
Immediately after booking AI sends detailed confirmation with everything they need: directions, parking, preparation tips, contact info.
Day after their visit AI texts asking about their experience with direct link to leave a Google review. Happy customers respond immediately.
Customer hasn't booked in 6 months. AI sends personalized message mentioning their last visit with a special offer for returning.
Cancellation opens a spot. AI automatically texts everyone on the waitlist for that date, first responder gets the booking.
Customer's birthday approaches. AI sends celebratory message with exclusive discount code, driving seasonal rebookings.
See how AI can handle your reminders, follow-ups and re-engagement automatically.
